Frequently Asked Questions

Everything you need to know about bringing nature into your home.

How do you ensure plants survive the shipping process?

We use specialized, insulated packaging and secure internal supports to ensure your plants remain stable and temperature-controlled from our greenhouse to your doorstep.

What is your return policy for live plants?

We offer a 30-day 'Arrive Alive' guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 30 days and we will provide a replacement or a full refund.

When will my order be shipped?

To minimize time in transit, we typically ship orders on Mondays and Tuesdays. Most orders arrive within 3-5 business days depending on your location.

Do you provide care instructions for each plant?

Yes, every plant comes with a detailed digital care guide covering light requirements, watering schedules, and humidity preferences to help your new houseplant thrive.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your pots included with the plants?

All plants are shipped in standard nursery pots. However, we offer a wide selection of decorative ceramic and terracotta planters that can be added to your order.